As the Omnichannel Shopping Experience Becomes the Norm, Traditional SMRs Can Start by Adopting Some Basic Best Practices from Online Retailers.

The demarcation between the brick-and-mortar retail experience and online retail experience is blurring. Consumers have come to expect consistent branding, product, and service offerings and experiences from retail brands, regardless if their shopping occurred offline or online. This is an opportunity for traditional brick-and-mortar retailers to deliver differentiated customer experiences and stand out from the…

Make Change Easier by Eliminating Reasons For People to Say “No” to Change.

Over a century ago, the philosopher Guillaume Ferrero proposed that humans operate on the Principle of Least Effort: given several paths, we pick the easiest; more recently, Harvard psychologist Shawn Anchor suggested that the behavior we choose is the one that’s just 20 seconds easier to start—Harvard Business Review. Given this human tendency, it is…

Leaders Who Enjoy Followership are Those Who Can Switch Between Leadership Perspectives Seamlessly.

Leaders must cultivate the seamless ability to mix forward-vision thinking, tactical execution, and self-awareness—INSEAD. These three perspectives form the basis of organizational leadership, and each perspective has its intended purpose when communicated effectively. To illustrate their differences, one useful framework is to envision the perspectives as levels—perspectives at 50,000 feet, at 50 feet, and at…

Businesses Have to be Creative About Their Products, But They Have to be Creative About Their Innovation Processes Too.

Latest research shows that while new concepts have not been depleted, unique, original, and untapped ideas are however getting more expensive to find, which is a big problem—MIT Sloan School of Management. Drawing parallel to businesses, a similar challenge is encountered in product innovation. As products reach the peak of the life cycle and growth begins to stagnate…